Musician’s Friend , the kind of friend that steals stuff from your house.
I made the mistake of ordering an item from this company about a month ago. Item had 5 day max shipping. When tracking the item it never moved from stage 1, sitting at the Fed EX depot. Musician’s friend wouldn’t do anything for another 8 days while there was an investigation, then they blew off that date and eventually I had the money refunded. I was charged a fee for this process. They charged me money for Non receipt of an item.
During this time. They refused to escalate my issue, didn’t inform me that they would charge me for non receipt of the item and displayed an tenacity if parroting their policies without addressing my questions in relation to them. In short they say if it gets to the shipping center their obligation has been met, well I don’t buy things from their shipping center :) I used to buy them from them though that’s a lesson I’ve learned. More as their explanation for witholding money comes in.
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