Home Depot - Appalling customer (no) service
Why can’t we pay money to any company and expect anything approaching human service. There will be a longer post but here’s the facts as we understand them.
Erin paid Home Depot to have
Countertop Supply Incorporated
221 S 9th Ave
Make a counter which we had to pick up ( they won’t deliver unless you pay to install it). So far so good.
They have money
We have old sink
Countertop supply call. It’s ready. We call back and verify this. We’ll pick it up Friday (today) and arranged to hire a truck to haul it back. Thursday night we pull out the old top and sink.
They have money
We have no sink
Today Erin drives to Countertop supply who are closed ALL day for inventory. A small , yet vital bit of info, that THEY SHOULD HAVE FUCKING told her about when we called to confirm the pick up.
They have the money
we have no sink
we are out $90 on a rental
And we’re the ones to blame. The act of paying Home Depot is an admission of stupidity that the staff use to defend their “couldn’t give a shit” attitudes. That’s harsh. They do give a shit.About what I’m curious to find out.
Home Depot we ordered it through , I’m sure they would be interested in the behaviour of their suppliers. Er no , they hung up on Erin. Went into the store and in short
“you didn’t pay for delivery/install it’s your fault”
Not only was the person she had arranged to see not available but the substitute was unable to address the problem.
We are out a functional kitchen for the weekend, since we both work during the week we may have to put the old one back)
We have several thousand dollars of improvements to make prior to selling the house, guess, can you just guess which company boned themselves ? I can’t stress this strongly enough that companies using third parties can’t hide behind the defense “it’s not our problem”
So they have the money
we have no sink
we are out $90
and Home Depot well they basically hang up, don’t keep appointments and believe they have no responsibility other than to be rude. Tomorrow I’m going to ask them about that.
Lesson… never remove ANY home system you rely on until the new parts are in your hand.
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[...] From my post the other day detailing our woes at the hands of Home Depot I have semi good news to report. Polite inquiry as to what they would do about it led to the items being delivered around midday. No charge. It’s an “ok” solution but given the hassle we were put to , and eating out charges;), it’s hardly restoring us to where we would have been had it been done right, the first time. [...]
Home Depot : The resolution….
From my post the other day detailing our woes at the hands of Home Depot I have semi good news to report. Polite inquiry as to what they would do about it led to the items being delivered around midday. No charge. It’s an “ok” solution but g…