The Ottermanempire.com

Well I received a call from Nextel re my  letter submitted to them through a consumer complaint site  and the myriad mails to and fro their tech support.   I explained once more where my problem lay , that my trying a new handset out to see if the problem was resolved was not a year commitment. After restating my case they are taking the phone back, canceling both lines, no fee.

I’m happy. Once they get back on their feet and start to provide a better choice of phones for Sprint/Nextel  ( Cell on sprint, walkie talkie on Nextel)  there’s a chance I’ll come back( though only on an annual contract )   when they do.  It’s a shame that so many hours had to be wasted to get to this stage but I am glad I finally found someone to talk to  ( 2 people actually)  that at least  tried to get me a solution to stay with them, I tried it, didn’t  feel like it was a fair trade that I would have to extend my contract because it wasn’t working.    

Not over yet.  Phone has to go back, final bill received and a note saying I am free and clear:)  Still there is hope.