The Ottermanempire.com

Why the bitterness?  Seemingly I can’t cancel my phone of near 4 years with them since , shock horror, the plan changed in 2005 and they added 2years onto it. Seemingly the person in the Nextel shop answered the question about adding a secondary number to the line requiring  the old contract. Well he lied both phones  have to go till nov 2007 or  I have to pay a $400 “early” termination fee.  Shame that the network is  becoming increasingly unreliable.

They  don’t have the old contract available , nor have I signed an update, so I would like them to provide the document to which they have said is impossible. Nextel’s service in the Phoenix region has  deteriorated over the last few months , they have acknowledged this problem   with their “hybrid” phones that run  calls over spring and keep the walkie talkie on nextel but  here’s the problem .

Been offered 2 free phones/ transfer etc that works on this system on an Annual contract  ie  3 months longer than they have “got” me for.  Doesn’t that admit that the service level has been broken ?  Or should I be the “good little consumer”  and just take a “generous” offer.

Sadly I am at a loss as to how I can argue against a contract I don’t physically possess or show that their conditions have materially changed since signing?