I believe I have a candidate for James Randi’s million dollar prize. The prize awarded
“to anyone who can show, under proper observing conditions, evidence of any paranormal, supernatural, or occult power or event.”
could be won in Arizona.The unlikely candidate is Honda of Superstition Springs , after all the name fits nicely, for claiming that a car certified as having passed Honda’s 150 point test managed to be incapable of passing it at the time I purchased it. During the time the car sat on the lot it lost these abilities with no human intervention.
- rear high level brake light. Absent and wiring hanging lose (88. Brake lights)
- rear speakers that didn’t work. (103. Audio system—radio/CD/cassette, speaker operation)
- Fuel release cap that didn’t work. (127. Fuel door release)
- and an interior bulb that was out. (123. Interior lights—switch/door operation)
Which doesn’t reconcile well with.
“We’ve taken the headache out of used car research by doing the homework for you. So when you choose a Honda Certified Used Vehicle, rest easy knowing it passes more than just a 150-point inspection. It passes our strict standards as well.”
Honda’s strict standards are letting the dealer certify it and in case of a dispute passing on what the dealer would be willing to do. They seem to have little purpose other than to be a heat sink. Throughout the process the weasel apologies of “we’re sorry you feel that way” began to grate. In short as long as the car is fixed afterwards they are happy.
Not sorry it happens, not sorry they can’t do anything about it but just sorry that someone actually fell for their line of BS.
After certification the car sat on the lot over 100 days and during that time the above items are meant to have changed condition. This is why they should be going after that million dollar prize because I’ve yet to see a tail light, wiring and fixture separate themselves from a housing and then hide.
The speakers are unlikely to have failed but Chris ,general manager, said the didn’t at the time check those just the main function not per speaker. I had pointed out the poor wiring and asked them to check it prior to purchase, they said they had. So even if they missed it on the first occasion there’s little excuse for the second.
The light bulb certainly could have blown any time and the fuel release? It’s doubtful as they filled the gas prior to the delivery and it had to be self evident that people were needed to open it up.
Morris @ Honda USA is unconcerned with this state of affairs and doesn’t see any incongruity between the quoted paragraph above from the Honda site and my experience.
The remedy took 8 hours of waiting,as they didn’t, actually wouldn’t, give me a loan car and it was claimed it would only take two hours on the first occasion. In the end two 60 mile round trips were needed.
All they had to do, take car, get me to work/ back and return it in the condition they advertised it as . Annoying, yes but livable. Sadly that wasn’t the case.
I believe the cars price was influenced by the certified program and that inherent in that offer was the reasonable expectation that all of the items on the provided list were functioning at time of purchase. Seemingly that’s not the case and Honda appears to value the delivery condition as being valueless but backed up by their valuable warranty.
The dealer believes that no breach of the contract was evident which is a matter I disagree on. Had the car worked as advertised I would not be out 10 hours of time. Apart from offering a paint warranty which I didn’t want ( retail about$400 but practically free to them) and a future loan car they consider the matter closed.
The take away from this is that you should not expect a car from a Honda certified used program to be in the condition advertised and why should you? Apparently Honda and at least one dealership believes as long as it’s fixed you should be grateful.