Honda Certified used cars. They don’t actually have to be certifiable at time of sale. Superstition Springs Honda and the paranormal.

Filed under Arizona, Bad CS, Family

I believe I have a candidate for James Randi’s  million dollar prize.  The prize   awarded

“to anyone who can show, under proper observing conditions, evidence of any paranormal, supernatural, or occult power or event.”

could be won in Arizona.The unlikely candidate is Honda of Superstition Springs , after all the name fits nicely, for claiming that a car  certified as having passed Honda’s 150 point test managed to be incapable of passing it at the time I purchased it. During the time the car sat on the lot it lost these abilities  with no human intervention.

  • rear high level brake light. Absent and wiring hanging lose (88. Brake lights)
  • rear speakers that didn’t work. (103. Audio system—radio/CD/cassette, speaker operation)
  • Fuel release cap that didn’t work. (127. Fuel door release)
  • and an interior bulb that was out. (123. Interior lights—switch/door operation)

Which doesn’t reconcile well with.

“We’ve taken the headache out of used car research by doing the homework for you. So when you choose a Honda Certified Used Vehicle, rest easy knowing it passes more than just a 150-point inspection. It passes our strict standards as well.”

Honda’s strict standards  are letting the dealer certify it and in case of a dispute passing on what the dealer would be willing to do. They seem to have  little purpose other than to be a heat sink. Throughout the process the weasel apologies of “we’re sorry you feel that way”  began to grate. In short as long as the car is fixed afterwards they are happy. 

Not sorry it happens, not sorry they can’t do anything about it but just sorry that someone actually fell for their line of BS.

After certification the car sat on the lot over 100 days and during that time  the above items are meant to have changed condition.  This is why they should be going after that million dollar prize  because I’ve yet to see a tail light, wiring and fixture separate themselves from a housing and then hide. 

The speakers are unlikely to have failed  but Chris ,general manager, said the didn’t at the time check those just the main function not per speaker. I had pointed out the poor wiring and asked them to check it prior to purchase, they said they had. So even if they missed it on the first occasion  there’s little excuse for the second.

The light bulb certainly could have blown any time  and the fuel release? It’s doubtful as they filled the gas prior to the delivery and it had to be self evident that people were needed to open it up.

Morris @ Honda USA is unconcerned with this state of affairs and doesn’t  see any incongruity between the quoted  paragraph above from the Honda site and my experience.  

The remedy took 8 hours of waiting,as  they didn’t, actually wouldn’t, give me a loan car and it was claimed it would only take two hours  on the first occasion.  In the end two 60 mile round trips were needed.

All they had to do, take car, get me to work/ back and return it in the condition they advertised it as .  Annoying, yes  but livable.  Sadly that wasn’t the case.

I believe the cars price was influenced by the certified program and that inherent in that offer was the reasonable expectation that  all of the items on the provided list were functioning at time of purchase. Seemingly that’s not the case and Honda appears to  value the delivery condition as being valueless but backed up by their valuable warranty.

The dealer believes that no breach of the contract was evident which is a matter I disagree on.  Had the car worked as advertised I would not be out 10 hours of time. Apart from offering a paint warranty which I didn’t want  ( retail about$400 but practically free to them) and a future loan car they consider the matter closed.

The take away from this is that you should not expect a car from a Honda  certified used program to be in the condition advertised  and why should you? Apparently  Honda and at least one dealership believes  as long as it’s fixed you should be grateful. 

2 Comments

  1. MichaelNo Gravatar says:

    The funny thing about this story (oh is there a funny thing)… well amusing thing is the Google ad on the rss feed is for…. you guessed it. The Official Honda Used Car Site

  2. HaltseNo Gravatar says:

    I love it when that occurs. So far I think my IRE is more with Honda whose customer care department “investigates” by asking the dealer their side and then believing it. Honda are behaving stupidly. Rather than dealing with this as a problem at a dealer they’ve turned it in to a problem with their brand and promises.

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