I knew Bell Honda was full of gas. Say no to N2 refills and other overblown upgrades.

Filed under Bad CS, General, phoenix, reality

If there’s one thing that bugs me more on not knowing enough about the physical world it’s those people that try to sell you a service, product or in the case of carbon credits a total line of bullshit.  Bell Honda appear to follow this model of customer service. Their ploy, based on  their reliance, that your ignorance of the subject will be such that you’ll gladly pay a premium to have N2 fill your tires.

They try to up sell you on nitrogen which has nominal to NO practical value when fitted to your average car. I had read anecdotally that Honda were not a fan of the practice and I send a tweet to see if I could get a reference for this. 

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There you go.  I’ve been to this dealer twice and while the service was done quickly,the waiting area is clean, nice wifi,play area and coffee  It’s only been after the usual chat re, “service this to Honda’s requirements to keep the extended warranty valid”How they then want to add injector cleaning agents, N2 and suggest a transmission flush on a < 30k car, a 30k MANUAL car is beyond me. Despite declining the injector cleaning they billed me for it anyway and took money of the air filter instead. They must have some kind of weird  bonus structure going there but a 30k car that’s performing well does not need it. 

Needless to say I’ll be using another dealership  for future warranty work.

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