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I knew Bell Honda was full of gas. Say no to N2 refills and other overblown upgrades.

Posted by Haltse on November 3, 2009 – 11:41 am

Filed under Bad CS, General, phoenix, reality

If there’s one thing that bugs me more on not knowing enough about the physical world it’s those people that try to sell you a service, product or in the case of carbon credits a total line of bullshit. Bell Honda appear to follow this model of customer service. Their ploy, based on their reliance, that your ignorance of the subject will be such that you’ll gladly pay a premium to have N2 fill your tires.

They try to up sell you on nitrogen which has nominal to NO practical value when fitted to your average car. I had read anecdotally that Honda were not a fan of the practice and I send a tweet to see if I could get a reference for this.

There you go. I’ve been to this dealer twice and while the service was done quickly,the waiting area is clean, nice wifi,play area and coffee It’s only been after the usual chat re, “service this to Honda’s requirements to keep the extended warranty valid”How they then want to add injector cleaning agents, N2 and suggest a transmission flush on a < 30k car, a 30k MANUAL car is beyond me. Despite declining the injector cleaning they billed me for it anyway and took money of the air filter instead. They must have some kind of weird bonus structure going there but a 30k car that’s performing well does not need it.

Needless to say I’ll be using another dealership for future warranty work.

Crappiest marketing of the week Sam’s club for Windows 7

Posted by Haltse on October 26, 2009 – 10:43 am

Filed under Bad CS, General

What you are looking at is the subject line from a mail that I received this weekend

There’s a slight issue with that subject line which one could charitably call a willing attempt to deceive,to appear fraudulent or maybe even to be an outright lie.

The price refers to you already having Windows 7, aka Windows 7 starter edition.

How can you upgrade to 7 by already having 7? This is such a trivial thing that it pains me that they would even try this line out. Upgrades –from- $78 or Upgrades –to- $78 are still speaking in weasel-words but at least it’s supportable on logical and grammatical grounds.

Follow up. Several weeks have passed. I’m a member so I wrote them a letter which they didn’t respond to. Well that’s one membership that’s not getting renewed.

As much as I hate DRM, Disney’s found a way to make it SUCK More. Pay them more, and you still can’t watch the fucking movie.

Posted by Haltse on June 29, 2009 – 12:48 am

Filed under Bad CS, Media mayhem, media, rants

It’s amazing that the genius of Pixar’s use of technology can by waylaid by such a dogmatic adherence to treating their customers as pirates via by way of Disney’s distribution .I’m referring to the digital copies,that we pay extra for, not coming with the requisite codes to enable us to use them. From what I’ve read online we have to prov that we bought the disk,mess around with the mail , yes the real mail with stamps and white van, and wait for them to decide if we’re believable or not before graciously allowing us to use that which we paid for.

We’ve bought every Pixar movie on release date, seen every movie on release date and have spent an embarrassing amount of money on Cars , and other movie, memorabilia for our son. This bullshit has sufficiently damaged my view of things Disney to the point that Kennedy Space Center rather than Disneyworld is looking like the preferred destination for our son’s 4th birthday.

Irony? They think we’re thieves yet we paid for an item that’s not present and in a sane world circumstances wouldn’t the company responsible for the error apologize for the oversight rather than make the public jump through a pile of hoops?

Amazon.com: Customer Discussions: Wall-e missing digital copy code!!!

You would think that people that sell $4k recorders would answer their mail: Update

Posted by Haltse on April 28, 2009 – 8:11 am

Filed under Bad CS

Update:

Was called this morning and the part’s on it’s way. The response time from the last mail was excellent. It’s a mystery why the same form just vanished into the ether. Woo hoo my power issues, at least for equipment , are nearly solved

You would think that people that sell $4k recorders would answer their mail

Posted by Haltse on April 28, 2009 – 12:22 am

Filed under Bad CS

Three mails in a month to the US distributor of Fostex via their online support form have led to zero response. No obvious phone number. Oddly the UK distributor has the item and a phone number.

Welcome to Fostex USA

You’re welcome to it.Looks like the Sound Devices line will be getting serious consideration when the time comes to upgrade.

I’m sure that I’m about to use irony correctly. Fred Pryor infomercial, er seminars.

Posted by Haltse on April 24, 2009 – 11:10 pm

Filed under Bad CS, Work, reblog

How to Communicate with Tact & Professionalism —

I’ve been in a training seminar two days this weeks with the below goal in mind.

“Become a polished, persuasive communicator and express your thoughts and ideas with clarity and diplomacy”

The diplomacy part likely occurred during my single restroom break,three minutes long, on the second day.

While I’ll address the material covered by the class in a future post I have concerns with the intrusiveness of marketing within the curriculum.

Anyone that’s read Professor Cialdini’s book Influence: The Psychology of Persuasion (Collins Business Essentials),or Rushkoff’s Coercion may have been amused, as I was, that a seminar designed to teach you more effective methods of persuasive communication seemed to be using similar techniques to sell future conferences, audiobooks and training subscriptions.

I have no problem with selling during the breaks, displays within the room ,fliers in the course material. What I’d like is for them to restrict this solely to those areas. In what could be considered a mildly coercive environment the ethics of this practice are questionable. Cheaper dictionaries refer to coercion only in terms of physical force and I can see my usage of this term being confusing in that light.I’m referring to an environment that is engineered to trigger as many of the six principles of influence within the first few hours.

Social proof.(people come forward to buy in breaks)
Scarcity. (have to order by end of seminar)
Authority (The obvious one:)
liking. (Dr was likable, really good at what he does)
Commitment and consistency ( writing in the prices, and additions to the advert in the same format the rest of the class takes)
Reciprocation(Starts out with hey, schedule runs to 1630 but can get you out by 1600, next day 1530) To many that’s doing them a favor)

I can live with all the above, I may even be misinterpreting the above weapons of persuasion. Twenty minutes were taken up with Evelyn Wood’s speed reading course,and many other products,in the time preceding lunch on day one which to me seemed rather inconsistent with the stated goals.

Looks like I’m not the only one with this concern.

http://www.viewpoints.com/Fred-Pryor-Seminars-reviews

I seriously recommend both books to anyone that engages in commerce , eg every adult, in the USA.

Was I yelping or just going ouch? Change of lifestyle notification.

Posted by Haltse on April 21, 2009 – 10:13 am

Filed under Bad CS, Family, phoenix

A phrase my father uses, a lot, in connection with me is “you’d start a row in an empty house”. Lately it seems that I require slightly more people, tables ,drink and a kitchen but ,alas, the propensity to argue is still there. I prefer not to complain at the point of service ,unless it’s something that could be easily rectified at the time, because it really bugs the wife. Either I don’t go far enough ,or more likely I am not exactly pleasant when I start complaining. Try serving my kid shitty food you will get shitty attitude. Once an eatery gets comfortable with being able to send out undercooked, salty,incorrect or hazardous food it’s too late to take it up with the onsite management that allow these things to happen.

Here are two of our most recent outings

Lone Star Steak house visit

The Yard house visit ( I gave away the gift cert)

I don’t enjoy paying for this feeling but it’s nowhere near as the frustration that comes from “ we’re sorry you didn’t like” or “we’re sorry you feel that way” there’s rarely anyone that is sorry that we served you fuzzy food. No harm, no foul. Just our time, our moods and good will.You know nothing of value.

The change

No more chain meals when we’re in the home town. Breakfast is exempt.
Buying a new table for the kitchen and a couple of items to make food production easier.
Using the money saved to eat at better locations less frequently.

A parable from the Principia Discordia follows after the cut that could explain how we let ourselves fall into traps like this.

Honda Certified used cars. They don’t actually have to be certifiable at time of sale. Superstition Springs Honda and the paranormal.

Posted by Haltse on February 17, 2009 – 1:25 pm

Filed under Arizona, Bad CS, Family

I believe I have a candidate for James Randi’s million dollar prize. The prize awarded

“to anyone who can show, under proper observing conditions, evidence of any paranormal, supernatural, or occult power or event.”

could be won in Arizona.The unlikely candidate is Honda of Superstition Springs , after all the name fits nicely, for claiming that a car certified as having passed Honda’s 150 point test managed to be incapable of passing it at the time I purchased it. During the time the car sat on the lot it lost these abilities with no human intervention.

rear high level brake light. Absent and wiring hanging lose (88. Brake lights)
rear speakers that didn’t work. (103. Audio system—radio/CD/cassette, speaker operation)
Fuel release cap that didn’t work. (127. Fuel door release)
and an interior bulb that was out. (123. Interior lights—switch/door operation)

Which doesn’t reconcile well with.

“We’ve taken the headache out of used car research by doing the homework for you. So when you choose a Honda Certified Used Vehicle, rest easy knowing it passes more than just a 150-point inspection. It passes our strict standards as well.”

Honda’s strict standards are letting the dealer certify it and in case of a dispute passing on what the dealer would be willing to do. They seem to have little purpose other than to be a heat sink. Throughout the process the weasel apologies of “we’re sorry you feel that way” began to grate. In short as long as the car is fixed afterwards they are happy.

Not sorry it happens, not sorry they can’t do anything about it but just sorry that someone actually fell for their line of BS.

After certification the car sat on the lot over 100 days and during that time the above items are meant to have changed condition. This is why they should be going after that million dollar prize because I’ve yet to see a tail light, wiring and fixture separate themselves from a housing and then hide.

The speakers are unlikely to have failed but Chris ,general manager, said the didn’t at the time check those just the main function not per speaker. I had pointed out the poor wiring and asked them to check it prior to purchase, they said they had. So even if they missed it on the first occasion there’s little excuse for the second.

The light bulb certainly could have blown any time and the fuel release? It’s doubtful as they filled the gas prior to the delivery and it had to be self evident that people were needed to open it up.

Morris @ Honda USA is unconcerned with this state of affairs and doesn’t see any incongruity between the quoted paragraph above from the Honda site and my experience.

The remedy took 8 hours of waiting,as they didn’t, actually wouldn’t, give me a loan car and it was claimed it would only take two hours on the first occasion. In the end two 60 mile round trips were needed.

All they had to do, take car, get me to work/ back and return it in the condition they advertised it as . Annoying, yes but livable. Sadly that wasn’t the case.

I believe the cars price was influenced by the certified program and that inherent in that offer was the reasonable expectation that all of the items on the provided list were functioning at time of purchase. Seemingly that’s not the case and Honda appears to value the delivery condition as being valueless but backed up by their valuable warranty.

The dealer believes that no breach of the contract was evident which is a matter I disagree on. Had the car worked as advertised I would not be out 10 hours of time. Apart from offering a paint warranty which I didn’t want ( retail about$400 but practically free to them) and a future loan car they consider the matter closed.

The take away from this is that you should not expect a car from a Honda certified used program to be in the condition advertised and why should you? Apparently Honda and at least one dealership believes as long as it’s fixed you should be grateful.

Auto annoyance.Camelback VW. Our attempt at buying a car. Honesty is most certainly an option.

Posted by Haltse on February 14, 2009 – 3:09 pm

Filed under Arizona, Bad CS, General

I posted this over at Yelp but after I’ve just had another surprise , e.g a loan application that I never requested, I think it’s time to expend some time on informing people what they are getting into if dealing with Camelback VW

EXEC Summary:

+Wasted our time with childish obfuscation of the sales price
+Disregarded our ceiling for buying a vehicle
+Changed terms of finance and what it would take to qualify
+ Ran a loan application for me instead of a credit check after telling them we’d not be using them then having it denied. In fact I am checking to see if this was retaliatory strike.

Some of this is a review of the used car sales process and while the staff at Camelback VW insist that we must have somehow misunderstood them I don’t think that. We went to look at a car, tested it,and left. We liked it enough to discuss terms the day after and that’s where the fun started. We had simple needs. Tell us the car price + tax, fees and registration. That’s it we didn’t want a warranty or many of the other add ons that they try to foist on you. They made an offer, we declined as it was above our stated max of 10k out the door max.

Strike 1: Failing to listen to your customer.

Forward a day and a call from James called wanted us to consider it again at what they called the auction price. (Claimed car was a week away from being auctioned) This sounded better so we found sitter for the kid, drove down and asked for a new price. It was $200 less than previously and still above $10k. They had taken up yet another night and this offer just plain sucked. They could have told us on the phone but no they think it’s clever to waste people’s money acting like a paranoid secret squirrel on a meth bender.

Strike 2: Treating us like children will not make us respect you or even be civil. We should have walked at that juncture.

The usual what could we do to guarantee you’d buy it discussion occurred? Easy 8k out the door, that’s a pretty low offer,insulting? Maybe but hey once you take the piss with an offer that failed to meet our limit and lose us a few hours of spare time then I get pissy. They didn’t even counter, just said no way, can’t even get close and the poor dealer’s story of how much they were in for that car etc came out. I really thought they would break out some violins.

Next day call about how the night guy mustn’t have been informed of the “auction price” offer and really they would let us get it for 9200 out the door Yay:) Erin went down on her own to fill out the paperwork.

( Sidebar) I have really good credit ( there’s a reason Scrooge McDuck is Scottish after all) my partner less so, ok it’s poor. That’s ok we expected to pay dearly for this , her first car, but 20% is just plain awful. Hell when I was new to this country I got a lower rate on a new VW bug.)

They came back over 20% and I suggested she not do this without talking first or seeing if my bank would be a better bet. After she spent more hours at VW Camelback they wanted to run the numbers with me and her ( they still sucked being a full 12% over the number my bank qualified me for today) but in the meantime they told her she no longer qualified at 20% , that it would have to be co signed BUT if we added an extended warranty onto it, they could call in a special favor and they could see about it. This scam is so well known I can link to it:)

That’s when we walked for the last time. I could have bought the car, cash but that defeats the rebuilding credit goal. Simply didn’t trust them. I think the withholding of credit unless you get to the figure by adding warranties is problematic and coercive in a manner that I’d consider unethical given a prior indication, the reason we were even back in the dealers , that she’d been approved. We received a call saying “they are sorry we misunderstood” some apology, we understand that you get so used to BS that you can’t stop doing it even if you want to.

Ended the day at Superstition Honda and bought a used Civic so HA we were serious. you jack offs! Loan? 6% . What’s sad is that I really like diesel cars and have bought a new VW prior. I’ve had service at this dealer prior and this is how they go about building a long term business. Morons lost a car sale, a potential car sale and service for both.

Time passed and I just got a letter from the bank saying they’d denied my loan. I never entered into a loan with these people just a credit check. I’m doing some research on the dates/ times this occurred because it seems a tad malicious to apply me for a loan I’d not filled out the paperwork.

Honda of Superstition Springs, Mesa, is driving me to be “certified” : Playing phone tag with Honda.

Posted by Haltse on February 7, 2009 – 11:04 pm

Filed under Arizona, Bad CS
Tagged as civic, honda, superstition

Buying a certified car from these people? Maybe have someone else check it out first. Here’s my first review on Yelp prior to their attempts to fix the car.

Following on from a day two weeks ago Camelback VW we drove to see a Honda Civic at this dealer. Decent test drive , I like (Suzanne) the sales person and once again I find it hard to divorce the idea that the initial tier doesn’t know what the sales manager and Fi guy are going to pull.

The car is a certified Honda meaning that it should have had 150 items checked and they all should work. To this dealer it means ”if they notice fix it” actually it meant pretend to fix it. So yes I bought the car ( sorry to spoil the ending) but am still trying to get it to match the condition at which I negotiated the price for.

Manager tier pulls the usual car dealer tricks. Unable to answer an honest question. E.g What’s the price of the car +tax + doc + vlt with NO other add ons for paint coverage, window etching or a myriad of other things you can acquire for far far less if you add them after market. I nearly walked out as the $200 etching fee made it into the paperwork. He claimed it’s an error, said it would hurt the salesperson and the usual emotional BS they teach at weasel school. Having said that I liked the finance guy , Kiko, which is a total first for me.

If you paid $800 for a factory alarm it will do your sanity good to avoid checking the part number and installation procedure.

So why the two? The fuel cap on these can only be released from the inside and it doesn’t work. Noticing this on your trip to San Diego after buying the car is not a lot of fun. Once it was opened it had so much grease, fresh, that it looked like an attempt to cover it up/ fix it. The radio that I pointed out had the speakers incorrectly installed was meant to be remedied on site. They did a little but still doesn’t work and the central cabin light isn’t working. The latter 2 are livable the former is not. Yes it’s picky but the inflated value of a cert car is mostly the happy fluffy knowledge that it’s been checked and has no major issues that would prevent your enjoyment or necessitate a trip back to the dealers to resolve.

Today I took a trip back to the dealer to remedy these items. Was meant to take a couple of hours. I left without the speakers being replaced as they had none in stock and waiting for them to be brought in , plus another two hours , would have resulted in me spending over six hours in a building without a working internet connection ( Oh they have an internet area it just wasn’t working on this , or the prior, visit.

I had asked to bring it down during the week and get a loaner car to get to work and back which they wouldn’t do. I’m fed up with being reasonable. After discovering tonight that the third brake light didn’t just work but was absent from the enclosure entirely I can reasonably claim that the additional price they factored into this car based on it being “Honda certified” is a value that I didn’t receive.

In short Superstition Honda represented this car as having passed as certified without legally required lighting present let alone not working.

As for Honda they have been playing phone tag with me and I’ve yet to find out if they have anyway to resolve this.

Ritz Camera store at Scottsdale / FLW: Some reasons you may not wish to buy from them.

Posted by Haltse on January 11, 2009 – 12:37 pm

Filed under Bad CS, General

Copied from my Yelp review.

Ritz Camera Center

16255 N Scottsdale Rd # C4
Scottsdale, AZ 85254

(480) 609-8650‎

—————

Update:

Corp office appears to have resolved this. Meant to pick up lens on Friday.

Twas the night before Christmas and I’d left the house
I hadn’t her present, I felt like a louse,
So leaving work early , prior to falling to bits
I popped in a camera store, of the name Ritz

The model I wanted I spied on the shelf
I inquired of its features before reducing my wealth
“it has to have”, the salesperson said.
It better I responded or in morning I’m dead.

Checked though the menu, the manual and staff
and pulled out my iphone just for a laugh
found out that this camera didn’t auto bracket.
Is the advice in this shop ,merely a racket?

So back to the shelf the d60 went and
out came the A200 sony instead,
it had all the features and cheap second lens,
Now sadly this isn’t where my rhyme ends.

The lens , wasn’t in stock , but that was ok
I could come back and get it in a few days
the time came to pass and alas I was told.
you can’t have the offer because it’s now old.

No matter had I offered to pay in advance
we’re now stuck in some weird customer service dance
Were he said and she said drives me round the bends
when all I want is the aforementioned lens.

So people let this be a lesson to buy in advance
Or maybe you’ll be the one taking it in the pants
Even if you get a promise in writing
it makes no difference
you still end up fighting.

Take that Vogons I totally own you ! I’m still waiting for the regional manager to intervene since the store is now unable to proceed without this step

To date not one returned call and I’m tired of chasing them around. The offer was a second lens for $50 with new camera ( saving about $200) and this was a key factor in the purchase. This with the rep’s name was written on the receipt ( which is misplaced , thank the kid) but all the info is on my amex and their till has the transaction and the rep knows she did it. Regardless of a happy ending here I get very little feeling of urgency from the store in question.

Next step I think is returning the camera since we’re now close to their limit on returns. ( which they say they will extend while resolving this but to date my confidence in their proclamations is quite low:)

Then I posted an update.

After a few more days of waiting, four separate promises to contact me re this had elapsed and they have basically failed to honour the deal.Maybe the salesperson ( Kim) messed up in offering this to me but I bought this in good faith with the expectation of returning to store the following week and getting the lens at the price stated.

This offer was material to my choice of camera and no transaction would have occurred without it. While he ( manager John) would like me to wait for their regional manager to get back from vacation I don’t find that to be an acceptable state of affairs and will likely be returning the camera and while they have said they wil extend the return period in this case part of me fully expects them to renege on that too.

next step: Head office and also find out the franchise owner.

Guitar Center does not welcome your business if you have a CCW that’s ok others do:)

Posted by Haltse on August 27, 2008 – 7:02 pm

Filed under Arizona, Bad CS, firearms

Ah well that’s another store I can’t shop in. Guitar center got back to me confirming the comically cheap no weapons sign wasn’t just a store policy but a company one. On the bright side I did spend the money at Sam Ash and look forward to buying the kids birthday present there. There’s one a couple of miles away from the Guitar Center on Cactus road For five years I have managed to shop in that store and no one noticed ( that’s the point of concealed after all) Frankly this isn’t a great sacrifice they don’t get more than $2k from me most years, indirectly I’ve sold a lot more from recommendations but hey what’s important is their liability. Just remember to sue them should you be injured when their piece of paper doesn’t mean a damn thing to criminals. Added them to CCwhere which is a site that users can submit PRO and anti carry stores.

Dear John P#####,
Due to liability issues Guitar Center has a no weapon policy that includes all store staff and customers. The only people that are aloud to carry are people that are occupationally required to by their profession.
I would like to apologize for any inconvenience, and appreciate you giving us the opportunity to remedy this for you.
Please feel free to contact us if you have any more questions or concerns. We appreciate you choosing GuitarCenter.com.
http://www.GuitarCenter.com/
Sincerely,
Chase L******
Night Team Leader
1-866-498-7882

Guitars, Musical Instruments, and Musical Equipment from Guitar Center

This in a neighborhood were the local Red Lobster has off duty cops there to walk you to your car. Yep the kind of place you would be happy to take $2k of equipment out, not

New Media expo yet olde thyme sales techniques from one vender.

Posted by Haltse on August 27, 2008 – 10:43 am

Filed under Bad CS, newmediaexpo2008

I don’t go to enough conferences to know if this is standard operating procedure but at NME there was a kind of E-vampire that haunts the periphery of their stand trying to snag badge id’s on the way by. As in stepping in front, oh have we.. while doing it anyway.

Then they call you. They call you when ill, won’t take I’m ill for an answer and to add insult to injury send out a confirmation that you’ve agreed to a vid conference later in the day. What an appalling way to do business Veotag

Ignoring the circumstances in how the info was acquired the follow up was about as unprofessional an act as one can get. A communications company that can’t listen is a waste of time.

I’m not saying that the Joker’s right but.. I understand. Cell phones in Harkins Theatres

Posted by Haltse on July 25, 2008 – 9:50 pm

Filed under Arizona, Bad CS, phoenix

Batman was wonderful. I’ll get to him later. What was piss poor, as nearly all of our visits to the theaters are nowadays is the constant distraction of people texting and talking on the phone.

It’s so bad I have to ask them to stop. I don’t like to. Don’t get me wrong it’s not a embarrassment thing it’s a real worry that someone’s asshole boyfriend, husband or even worse parents will cause a scene which turns ugly and I can’t afford ugly.

I can usually live with it, Batman is 2 hours 30 and tonight I just couldn’t. So these rude asses are bad enough. The theaters are worse. I’ve been pretty loyal to Harkins since they don’t have no firearms signs and their popcorn adornments are great. They don’t seem to be a stingy on the light and soundproofing as the AMC ones out on the periphery ( THX my ass) On the occasions I’ve complained it’s been more annoying than just walking out.

They claim policy is walk 5 mins in , then 15 mins at the start to intervene with people on their phones. Er no, I had 3 “fireflies” in my sight nearly the entire time, then the calls. These people take money to provide an experience that we’re getting close to , in all but time, doing in the home. To our mind no one checked, or if they did it was cursory. I think I’m tired of paying a premium for a shitty service. Why has no theater chain created a tier of guaranteed interuption free cell phone removed clients? It should pay for itself all the people I’ve talked to go to less movies than they want to based on the climate at most theaters. I’ll let you know if we get any response out of Harkins. As you can see from their contact page email is not an option

Harkins Theatres – Contact Harkins

Review of my “quick” lunch today at Black Angus near metro center.

Posted by Haltse on July 18, 2008 – 8:30 pm

Filed under Bad CS, phoenix, reviews

I swear my fellow diners at hospital canteens look in better shape than
the mass that “meats” for late lunch at this location. This wasn’t
just a gray tide but a few human buoys had popped in too. Please
withhold the ” don’t be so judgmental” holier than though attitude ,
this is a review after all.

Lately I have been working
remotely ( or remotely working) on the Friday so I’ve been going out
on Fridays for lunch since it’s all “new” to me. The same places that
I eat out at in the evening often have vastly different characters
during the day and this Black Angus throws it into sharp relief. For
example at night I have never been served stale bread.

Have a
wide range of ages , group sizes and noise levels and there’s some
life in the place. Chilis that just opened up nearby and seems to have
kidnapped the life leaving a quiet, genteel even , location that
would be more fitting in the deep south when you don’t have anything
better to do. So far this is the only local place that exceeded my
hour.

Food’s ok , fitting with the price range and the
burgers are well appointed, cooked to request and relatively
tasteful. Fries tepid and it feels likelike the minimums you have to
do to keep the blue rinse and Caddy driving class happy is all they
are about. The only thing hip about this place is the replacement
joints.

Coffee seems to have been held on life support and
brought out when some unsuspecting fool that refuses to believe in
coffee only being a morning drug. Usually the surroundings don’t bug
me but it felt like the Hometown Buffet , which I can live with until
you give me stale bread past it’s sell by date which I fear may a
fitting epitaph for this place within daylight hours

More reviews over at Yelp.

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